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Customer Service in Louisville Water Company

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A letter was sent to the Louisville Water Company
Dear Louisville water Company

I am here claiming that you charged me extra charges without my explicit or implicit approval and I am asking you to return all the money you took from me with interest as soon as possible.

1- Exterior Water Service line Plan
2- Internal Plumbing Drainage Plan
3- Exterior Wastewater/Septic line Plan

I do expect an immediate response explaining why you did that.